AethelGem Shipping Policy

AethelGem is a product recommendation and shopping guide platform. We do not directly sell, store, or ship products. When you purchase a product through a link on our website, your order is processed and shipped directly by the third-party retailer (such as Amazon). Therefore, all shipping, delivery, and logistics are handled by the retailer from which you purchased the product.

Shipping times and costs are determined by the retailer from which you purchase: • **Amazon**: Typically offers Standard Shipping (3-5 business days), Expedited Shipping (2 business days), and Same-Day/Next-Day delivery (for eligible Prime members) • **Shipping Costs**: Depend on the retailer's policy and your membership status (e.g., Amazon Prime members enjoy free shipping) • **International Shipping**: Some retailers support international shipping; please confirm availability and cost at checkout We recommend reviewing the retailer's shipping policy page for the most up-to-date information before purchasing.

Delivery areas are determined by the retailer: • **Amazon US**: Delivers to all U.S. addresses; some products support international delivery • **Amazon UK/DE/FR/IT/ES/CA/JP**: Each delivers to its respective country and region • You can confirm whether your delivery address is within the service area on the retailer's checkout page AethelGem provides localized recommendations for users in different regions, but final delivery is handled by the retailer.

Once your order ships, you can obtain tracking information from the retailer: • Log in to your retailer account (e.g., Amazon account) to view order status • The retailer will send tracking numbers and delivery updates via email • For delivery issues, please contact the retailer's customer service directly AethelGem does not handle logistics and cannot provide order tracking information.

If your product is damaged or lost during shipping: • Contact the retailer that sold the product immediately • Most retailers (including Amazon) offer free replacement or refund • Please retain packaging and product photos as evidence • Do NOT contact AethelGem for shipping issues — we do not handle logistics For detailed return and exchange procedures, please refer to our Return & Refund Policy.

If you have any questions about this Shipping Policy, please contact us: **Email**: yu98.xiao@gmail.com We will respond to your inquiry within 2 business days.