AethelGem Return & Refund Policy

AethelGem is a product recommendation and shopping guide platform. We do not directly sell products, nor do we handle orders, shipping, or payments. When you purchase a product through a link on our website, the transaction is completed directly between you and the third-party retailer (such as Amazon). Therefore, all returns, refunds, and exchanges are handled by the retailer from which you purchased the product.

Since your purchase was made through a third-party retailer, the return process is as follows: **Step 1: Identify the Retailer** Check your order confirmation email or purchase history to identify which retailer you purchased the product from. **Step 2: Review the Retailer's Return Policy** Visit the return policy page of the corresponding retailer: • Amazon — Most items can be returned within 30 days • Other Retailers — Please refer to the official return policy on the retailer's website **Step 3: Contact the Retailer** Contact the retailer's customer service team directly to initiate a return or refund request. Have your order number and proof of purchase ready.

The return window depends on the policy of the retailer from which you purchased the product. Below are common return periods for reference: • **Amazon**: Most items can be returned within 30 days of receipt • **Other Retailers**: Return periods vary by retailer, typically 14-30 days Please note: Certain items may have special return restrictions (such as personal care products, customized items, etc.). Please refer to the specific retailer's policy.

Refunds are handled by the retailer that processed your purchase: • The refund amount and method are determined by the retailer • Refunds are typically returned to your original payment method • Refund processing times vary by retailer and payment method, usually 5-14 business days • Whether shipping costs are refunded depends on the retailer's policy and the reason for return

If you wish to exchange a product, please contact the retailer from which you made your purchase directly. Most retailers (including Amazon) support exchange services, subject to the retailer's specific policy.

If you receive a product that is defective or damaged during shipping: • Contact the retailer that sold the product immediately • Provide photos of the product's condition as evidence • Most retailers will offer a full refund or free replacement • Do NOT return defective items to AethelGem — we do not handle physical returns

**What we can do:** • Help you find the correct retailer's return page • Provide product information and purchase channel references • Answer questions about our platform services **What we cannot do:** • Process returns, refunds, or exchange requests • Make return commitments on behalf of retailers • Receive returned physical products • Process payments or refunds If you encounter difficulties during the return process, feel free to contact us and we will do our best to help you find a solution.

If you have any questions about this Return Policy or need help finding a retailer's return information, please contact us: **Email**: support@aethelgem.com We will respond to your inquiry within 2 business days.