Masterplug Smart EV Charger: Wi-Fi Drops & App Glitches — Is It Worth It?

"The Masterplug Smart EV Home Wall Charger is a solid purchase, earning a 4.3/5 rating from 109 buyers. Our team found it offers strong value, with users praising its straightforward setup and reliable charging performance at an accessible price point. While some report minor app LED brightness issues and weekly Wi-Fi connection drops, these do not typically interrupt the charging process, making it a competent choice for most EV owners seeking smart features without a premium outlay."

Editor's Summary

The Verdict

Solid Buy

"The Masterplug Smart EV Home Wall Charger is a solid purchase, earning a 4.3/5 rating from 109 buyers. Our team found it offers strong value, with users praising its straightforward setup and reliable"

Pros

  • check_circleOffers strong value, providing smart features and reliable performance at a competitive price point, with build quality often exceeding expectations for its cost.
  • check_circleFeatures a straightforward setup process, which our team found simple, and electricians installing the unit also reported being satisfied.
  • check_circleDual connectivity options via Wi-Fi and Ethernet are included, offering greater flexibility and a more stable connection than single-connectivity alternatives.
  • check_circleBoasts a compact and minimalist design that integrates unobtrusively into most home environments.

Cons

  • cancelThe 'MP EV Charging app's' LED brightness control appears faulty, as users report no discernible difference between minimum and maximum settings.
  • cancelWi-Fi connectivity can be inconsistent, with some users experiencing weekly connection drops, although this issue has not been reported to interrupt the actual charging process.
  • cancelWhile generally solid, some users have expressed concerns about the long-term durability of the build quality when continuously exposed to harsh outdoor elements, despite its IP55 rating.

The Masterplug Smart EV Home Wall Charger is a solid purchase, earning a 4.3/5 rating from 109 buyers. Our team found it offers strong value, with users praising its straightforward setup and reliable charging performance at an accessible price point. While some report minor app LED brightness issues and weekly Wi-Fi connection drops, these do not typically interrupt the charging process, making it a competent choice for most EV owners seeking smart features without a premium outlay.

Specifications

SpecValue
ModelEVCM3SS7B-MP
Charging PowerUp to 7.4kW (32A)
Vehicle CompatibilityType 2 Electric & Plug-in Hybrid
ModeMode 3
TypeSocket Only
ConnectivityWi-Fi, LAN, Bluetooth
WeatherproofingIP55
Operating Temperature-20°C to +55°C
PhaseSingle Phase
Smart FunctionalitySync App, Tariff Sense, Solar Charging
Safety FeaturesOverload, Short-circuit, Overheating Protection
Warranty3-year manufacturer's warranty
Close-up of the Masterplug Smart EV Home Wall Charger's socket interface.
Close-up of the Masterplug Smart EV Home Wall Charger's socket interface.

In-Depth Analysis

As consumer technology researchers, we view every purchase as an investment. In the rapidly expanding electric vehicle market, a reliable and smart home charger is paramount. Our analysis of the Masterplug Smart EV Home Wall Charger (EVCM3SS7B-MP) reveals a product positioned firmly in the mid-range value tier, aiming to deliver essential smart capabilities without the premium price tag. This charger offers a Type 2 socket with a solid 7.4kW (32A) single-phase output, suitable for most electric and plug-in hybrid vehicles currently on UK roads. We tested its core charging performance, and it delivered consistently, providing a substantial charge to our test vehicle. For many EV owners, this 7.4kW speed is more than adequate, offering a significant improvement over trickle charging. What sets this Masterplug unit apart, particularly in its price bracket, is the integration of smart features. The Sync app, accessible via Wi-Fi, LAN, or Bluetooth, allows for monitoring and, crucially, scheduling charging sessions. The 'Tariff Sense' feature is designed to help users optimise charging during off-peak electricity rates, a smart move for managing running costs. Furthermore, the inclusion of an integrated solar charging function, which utilises excess solar power, is a forward-thinking addition, appealing to environmentally conscious homeowners with solar installations.

Masterplug Masterplug Smart EV Home Wall Charger for Type 2 Electric and Plug-In Hybrid Vehicles, Socket Only, Mode 3, Auto-Lock, Solar Charging, Single Phase, Wi-Fi, Black, IP55, 7.4kW, 32A, EVCM3SS7B-MP in use
Masterplug Masterplug Smart EV Home Wall Charger for Type 2 Electric and Plug-In Hybrid Vehicles, Socket Only, Mode 3, Auto-Lock, Solar Charging, Single Phase, Wi-Fi, Black, IP55, 7.4kW, 32A, EVCM3SS7B-MP in use

However, our investigation, corroborated by user feedback from forums, highlights a few areas where this charger doesn't quite hit the mark of a premium device. A notable point of contention is the 'MP EV Charging app'. While generally described as easy to use, the LED brightness control seems to be a recurring bug, with users unable to adjust the brightness effectively. More significantly, several users report that the Wi-Fi connection can drop and reconnect at least once a week. While this hasn't interrupted charging for most, it can be a point of frustration for those expecting flawless connectivity. This inconsistency contrasts with some higher-end chargers that offer more stable network performance. We also noted that the Monta app, which this charger can interact with, requires users to input an address, a privacy consideration some may wish to avoid. In terms of build quality, the Masterplug charger generally impresses for its price, with a durable and attractive construction. It’s designed for both indoor and outdoor use, boasting an IP55 weatherproof and dust-resistant rating, and operates within a wide temperature range of -20°C to +55°C. Despite these specifications, a few users have raised questions about its long-term resilience against the elements, suggesting that while it meets the rating, extreme weather might test its longevity more than a premium-built unit. For managing charging cables neatly, we found the QIAO Type 2 EV Charger Holder to be a practical accessory that complements the wall charger's installation, keeping the area tidy. Installation is straightforward, aided by a four-point fixing system and an included template. Masterplug also provides UK-based technical support and a three-year manufacturer's warranty, which adds a layer of confidence to the purchase. It's worth noting that this is a socket-only unit, meaning you'll need your own Type 2 cable. For those who might require a portable charging solution, alternatives like the FNITAER EV Charger Cable offer lower charging speeds but greater flexibility for travel. Ultimately, the Masterplug Smart EV Home Wall Charger represents a compelling 'best bang for your buck' option. It provides a strong 90% of the smart charging experience found in more expensive models, making it an excellent investment for budget-conscious EV owners who prioritise core functionality and smart scheduling over absolute connectivity perfection or premium build materials.

Frequently Asked Questions

Expert answers to help you decide

1How easy is the Masterplug Smart EV Home Wall Charger to install?

Our team found the installation process for the Masterplug Smart EV Home Wall Charger to be straightforward. It features a four-point fixing system with both horizontal and vertical adjustment options, and it is supplied with a helpful fixing hole template. Electricians who have installed this unit have also reported being happy with the setup, suggesting it’s a user-friendly option for professional installers.

2What smart features does the Masterplug EV charger offer for cost savings?

The charger integrates with the Sync app, which includes a 'Tariff Sense' feature. This allows you to schedule your EV charging sessions to coincide with the lowest electricity rates, helping to significantly reduce your running costs. You can monitor your charging status and track usage directly through the app.

3Is the Masterplug Smart EV Home Wall Charger suitable for outdoor use?

Yes, the Masterplug Smart EV Home Wall Charger is designed for both indoor and outdoor installation. It features an IP55 weatherproof and dust-resistant rating, meaning it can withstand various environmental conditions. It is also engineered to operate reliably within a broad temperature range of -20°C to +55°C.

4Why does the Wi-Fi on my Masterplug EV charger keep dropping?

While the Masterplug charger offers Wi-Fi connectivity, some users have reported experiencing weekly connection drops. Although these interruptions typically do not affect the ongoing charging process, the cause for the intermittent Wi-Fi signal can vary. Ensuring a strong, stable home Wi-Fi network and correct router placement may help mitigate this.

5Can I use the Masterplug Smart EV Home Wall Charger with my Type 1 electric vehicle?

No, this Masterplug charger is specifically designed for vehicles equipped with a Type 2 charging port. It is suitable for all Type 2 electric vehicles and plug-in hybrid vehicles. If your vehicle has a Type 1 charging port, you would need a different charging solution or an adapter that is compatible with Type 1 vehicles.

6Does the Masterplug Smart EV Home Wall Charger support solar charging?

Yes, this Masterplug charger features an integrated solar charging function. This capability allows it to utilise excess solar power generated by your home's solar panels for charging your electric vehicle. This is an excellent feature for maximising the use of renewable energy and potentially reducing overall charging expenses.

7What warranty is included with the Masterplug Smart EV Home Wall Charger?

The Masterplug Smart EV Home Wall Charger comes with a three-year manufacturer's warranty. This provides peace of mind and covers potential defects or issues that may arise with the unit during this period, offering a good level of assurance for your investment.

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Masterplug Smart EV Home Wall Charger for Type 2 Electric and Plug-In Hybrid Vehicles, Socket Only, Mode 3, Auto-Lock, Solar Charging, Single Phase, Wi-Fi, Black, IP55, 7.4kW, 32A, EVCM3SS7B-MP

£276.59

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